Returns and Refunds Policy

The ADHD Adults Store
Operated by The ADHD Adults Ltd
Company registration number: 14953451
Registered in England and Wales

We want you to be happy with your purchase. If something isn’t right, we’re here to help.

1. Your Right to Cancel

Under the Consumer Contracts Regulations 2013, customers purchasing online generally have the right to cancel their order within 14 days of receiving their goods, without giving a reason.

To exercise this right, you must notify us of your decision to cancel within 14 days of receiving your order.

You can do this by emailing: theadhdadults@gmail.com

Please include your order number and a clear statement that you wish to cancel.

You then have a further 14 days from notifying us to return the goods.

If your order arrives in multiple deliveries, the cancellation period generally begins when you receive the final item.

2. Print-on-Demand Products

Our merchandise is produced to order by a third-party print-on-demand supplier.

Although products are manufactured after an order is placed, this does not automatically remove your statutory cancellation rights.

Our standard merchandise designs are generally eligible for cancellation under the 14-day rules.

Products genuinely personalised to your individual specifications, such as merchandise featuring a name or wording supplied by you, may be exempt from the statutory change-of-mind cancellation right. Any applicable exception will be made clear before purchase.

3. Returning an Item

If you wish to return an item after cancelling your order, please contact us first.

Returns should be sent to:

The ADHD Adults Ltd
44 Bhullar Way
Oldbury
West Mids
B69 2GL

You are responsible for the direct cost of returning goods when exercising your statutory right to cancel because you have changed your mind.

We recommend using a tracked postal service and retaining proof of postage.

You are responsible for taking reasonable care of returned goods. We may make a deduction from your refund if the value of the goods has been reduced by handling beyond what would reasonably be necessary to establish their nature, characteristics and functioning.

4. Refunds for Cancelled Orders

Where you exercise your statutory right to cancel, we will refund:

• The price paid for the returned goods.
• The original standard delivery charge, where required by law.

If you selected a delivery option more expensive than our least expensive standard delivery service, we are not required to refund the additional cost.

For partial order cancellations, any refund of delivery charges will be calculated in accordance with your statutory rights.

Refunds will be made using the original payment method unless you expressly agree otherwise.

We will issue your refund without undue delay and no later than 14 days after receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

Where goods have not yet been dispatched, we will process any cancellation refund within the applicable statutory timeframe.

5. Faulty, Damaged or Incorrect Products

If your order arrives damaged, defective, incorrect or not as described, please contact us as soon as possible.

Email: theadhdadults@gmail.com

Please provide your order number, a description of the problem and, where possible, photographs showing the issue.

Photographs can help us resolve problems quickly, but they are not a condition of your statutory consumer rights.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

Where goods are faulty or do not conform to the contract, we will cover reasonable return postage costs where a return is necessary.

Your statutory rights are not affected by our print-on-demand production arrangements or our supplier’s own returns policy.

6. Exchanges

We do not currently offer a direct exchange service for change-of-mind purchases.

If you would prefer a different size or colour, you can exercise your cancellation rights where applicable and place a new order.

This does not affect your statutory rights concerning faulty or incorrectly supplied goods.

7. Orders That Have Not Arrived

If your order has not arrived within the estimated delivery period, please contact us.

We will investigate with our fulfilment and delivery partners.

Unless otherwise agreed, goods must generally be delivered within 30 days of the order being placed.

Your statutory rights concerning delayed or undelivered goods remain unaffected.

8. Contact Us

For cancellations, returns, refunds or order-related enquiries, please contact:

The ADHD Adults Ltd
Email: theadhdadults@gmail.com
Company number: 14953451
Registered in England and Wales

Nothing in this policy limits or excludes your statutory consumer rights.